Products ordered from the online store have a 14-day right of cancellation in accordance with the Consumer Protection Act from the order date, unless otherwise stated in the product information.
Before canceling the order, the customer must contact our customer service and inform them of the cancellation and the upcoming return of the products.
It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects. The seller has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.
The payment is returned in the same way as the order was paid for.
For example, when paying by card, the refund amount is credited to the card. If this is not possible, another way to refund the payment will be agreed.
(in Finland packages are not charged and return is free, for international packages we do not refund the amount spent on shipping costs)
