Returns are possible within 14 days of receiving the product, unless otherwise stated in the product information.
In Finland, shipments and RETURNS are free of charge.
The buyer is responsible for the return costs of returns from outside mainland Finland,
and we will not refund the costs incurred by us for the shipment.
Report the return and send the return well packaged (in the same box / box of the same size) with the return label you received.
If you have received a return label, please use it.
A return label will be sent to you if our postal service accepts returns through us.
myynti.kjsimolin@gmail.com
It is possible to make a return for all or only part of the products in the order. The products to be returned must be unused, in the original packaging and without defects. The seller has the right to partially or completely reduce the value of the product if the products have been used, errors have occurred, the original packaging has been lost or the products are otherwise not in the condition in which they were sold to the customer.
The payment is returned in the same way as the order was paid for.
For example, when paying by card, the refund amount is credited to the card. If this is not possible, another way to refund the payment will be agreed.
(in Finland packages are not charged and return is free, for international packages we do not refund the amount spent on shipping costs)
After you have notified the return,
in Finland you can make the return yourself on the post's website. And return is free of charge! https://www.posti.fi/en/private/parcels-and-tracking/return-a-parcel
(link opens in a page)
1. select return with a Contract number
2. contract number 653834
3.fill in the information
4. deliver the return to Posti
Returns from outside of Finland,
Notify us of an upcoming return,
Use the return label that came with the shipment to make the return.
ATTENTION!
When returning packages from abroad, the customer is responsible for the postage costs! (outside from mainland Finland)
Please note that we are not responsible for shipping costs caused by incorrect or incomplete information provided by the customer.
If the customer is not available when the product arrives or does not pick up the package on time from the pickup point,
we will not refund the return fee or shipping costs.
